Customers get insights on their parking areas in a few clicks

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Parquery operates more than 80 projects in 30+ countries worldwide.

Frequently Asked Questions

 

This page displays answers to the most common questions asked by parking managers, facility managers and partners asked to Parquery. For more information, please contact us.

 

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Parquery’s AI solution can detect any object in images from any camera, including those you have already installed, and boasts the following features:

 

Real-time parking occupancy, letting parking managers display parking availability to drivers via dynamic panels or smartphone apps;

 

Real-time alerts, when vehicles stay longer than authorized, park longer than the purchased time, or park in reserved spots (for example spots reserved for electric vehicles, disabled drivers, etc.);

 

Statistics and structured analytics for parking usage for any parking zone within the monitored area, and for any period (days, weeks, months, etc.). All results are downloadable and monthly reports can be sent to facility managers upon request;

 

Customer support for any issue pre-sale, during setup or after installation.

Here are some of the questions our clients and partners often ask.

Over 80 smart parking projects in 30+ countries worldwide.

 

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General questions

Parquery takes privacy very seriously.

Our techniques comply with Swiss and European privacy laws (GDPR):

  • We do not store any images.
  • We automatically delete images after processing.
  • We can also conduct object detection activities on the customer’s premises. No image is taken out of the customer's premises. There is consequently no violation of privacy restrictions.

Parquery has also developed a blurring module that can be applied to any images you collect: pedestrians and vehicle number plates are automatically blurred prior to image analysis.

 

Parquery anonymizes all private data on images.
In specific cases when private data is visible in the images, Parquery blurs people and number plates prior to analysis.

 

Learn more on how Parquery comply with privacy laws

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Parquery works both with facility managers and partners.

Parquery's end-customers are parking managers or facility managers. They receive an interactive dashboard which helps them understand what happens on their premises. They are mainly interested in the following questions:

  • How can I display available parking spots to drivers coming to my premises?
  • How can I identify vehicles who are parked without having paid?
  • How can I know what is happening on my parking area? Can I receive data? analytics, statistics over the previous weeks or months?

Parquery also welcomes partners such as parking companies, system integrators, camera installers, etc. Parquery's real-time results are delivered to these partners via an API. This API is very simple and easy to integrate into any partner's portfolio.

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Discover Parquery's API

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  • Real-time parking occupancy results.
  • Real-time alerts when a vehicle overstays, is parked longer than the purchase time period, etc.
  • Vehicle detection in non-designated spaces: e.g. vacant lot used when standard parking lot is full, double parking, parking in front of emergency exits, next to roundabouts, etc.
  • Statistics and structured analytics on any parking area within any period you prefer.
  • Custom-tailored reports sent regularly to your inbox.
  • A customizable dashboard.
  • Guaranteed 99% accuracy. Indeed, our AI software is trained dynamically. For example, we can train it to perform even in adverse weather conditions like snow, hail, sandstorms and more.
  • Transparency: you can verify results whenever you’d like.
  • Our API can be integrated into any partner’s portfolio.
  • We offer a white-label solution as well.
  • Adjustability: you can run Parquery’s software during specific periods, for example during the summer, during tourist seasons, during working hours, etc.
  • Subscription and/or purchase options.
  • Our software can detect any text.
  • Our software can detect any number, for example even numbers displayed on vehicle rooftops.
  • Our software can detect any silhouette.
  • Our software can detect any object on images from any cameras including boats, planes, trucks, buses, aluminum coils, public waste bins and much, much more.
  • Once Parquery receives camera pictures, we’ll automatically send you the results the same day, guaranteeing a minimum 95% accuracy for the first few weeks.
  • After the first month (maximum 3-4 weeks), we can guarantee +99% accuracy.
  • We use the initial month to train our software to handle the specific needs of your location, for example tackling “edge cases” (e.g. obstruction by a tree, glare, extreme shadowing, vehicles parked across two parking spots, etc.)

Yes. Upon successful completion of a pilot, Parquery can invite your company into our Partnership Program and discuss on the different forms of exclusivity possible.

On cameras

  • Parquery works with any IP camera model. We work with any of the standard brands including Axis, Bosch, Dahua, Hikvision, Samsung, Wenhua and many others.
  • If you have another camera brand in mind, please contact one of our experts.

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  • Parquery needs 30 pixels to detect a vehicle in its length. We work with any IP camera model from any of the standard brands including Axis, Bosch, Samsung, Hikvision, Dahua, Wenhua and many others.
  • There is no other pixel requirement. Depending on the camera installation point, even a 1MP camera would suffice.
  • The higher in the air you install your camera the better, because this way there is less chance of obstructed views. When cameras are installed too low to the ground, you risk having a single wide-body truck or other large vehicle “hide” a parked vehicle. Therefore, whenever possible we recommend:
    • using the highest installation point possible;
    • focusing on a vertical view of your vehicles (e.g. from the front or the back).

 

The ideal view to detect vehicles and avoid obstructions is to see them from the front or from the back.
When vehicles are seen from the front or from the back, there is less risk of obstruction. The higher in the air the camera is, the better.

 

If you need any information on cameras, or on camera positioning, please contact one of our experts.

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Yes. A 180-degree camera would work perfectly. Furthermore:

  • Parquery can detect vehicles in images from any camera: CCTV cameras, standard cameras, etc.
  • Parquery has experience working with images from both fixed and PTZ cameras, as well as with lenses ranging from 102° to 360°.

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  • Parquery will help you define camera locations and the number of cameras required.
    • If you have already installed cameras, all we need are screenshots from these cameras in order to determine if those installed are sufficient, or if you will need additional cameras.
    • If you have not yet installed cameras, we’ll use IP camera video management tools to simulate camera views based on:
      • the camera model you select (e.g. Brand X, Model Y, Field of view Z°);
      • the height of your installation points (e.g. buildings, light poles, high masts, etc.);
      • and a map of your parking area(s).
    • These simulated views will also indicate the number of cameras you’ll need in order to avoid blind spots.
  • In the event the cost of covering edge cases (e.g. installing a camera to monitor two remaining parking spots located behind a building) should prove too expensive, Parquery can also integrate results from sensors for the remaining spaces.
  • Below is a camera simulation we created based on installation points atop 25-meter-tall poles. Just five cameras were required in order to cover over 2,000 parking spots in a client’s facility in Germany.

Learn more about our technical camera support

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Parquery simulates the view from cameras, in order to optimize the customer's infrastructure.
Parquery helps you to define camera locations and the number of cameras required.
  • No. Parquery has chosen to focus its expertise only on software. The company does not manufacture any camera.
  • Parquery works with any IP camera model from any of the standard brands including Axis, Bosch, Samsung, Hikvision, Dahua, Wenhua and many others
  • No. Parquery neither provides nor sells cameras. The company has chosen to focus its expertise only on software.
  • Parquery works with multiple IP camera providers of the standard brands including Axis, Bosch, Samsung, Hikvision, Dahua, Wenhua and many others.
  • Depending on your needs, we can support you choosing the right camera for your project. We will also support you to know where to install cameras, and how many you would need to monitor your entire car park.

Learn more on Parquery's solution

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  • No. Parquery does not install cameras. The company has chosen to focus its expertise only on AI and software engineering.
  • After an initial call, we will support you to know where to install cameras, and how many you would need to monitor your entire car park.
  • If you would like to, we will also contact camera installation partners, to install hardware components at your location.
  • We support the camera installers during the whole process, physically or remotely.

Learn more on camera installation 

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  • If you have already installed cameras, then no other infrastructure is required. All we need are images from your existing cameras in order to provide you with useful results.
  • If you haven’t yet installed cameras, then we will use images from any camera, including standard cameras, CCTV, webcams, etc.
    • Cameras should ideally be installed as high in the air as possible. The higher they are installed, the larger the number of parking spots which can be mointored.
    • Cameras should ideally see vehicles longitudinally, i.e. from the front or from the back. This will reduce the risk of vehicle obstruction. If vehicles are seen in profile, there is a risk one vehicle can hide another.

Learn more on camera installation

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The main principles for camera installation are:

  1. The higher the camera is installed, the more parking spaces it can detect.
  2. The camera view should be set to identify vehicles longitudinally (i.e. from the front or back of the vehicle), and should avoid viewing vehicles in profile. When cameras “see” vehicles in profile and from a relatively low installation height, there’s a high risk of obstruction (for example a larger vehicle hiding a smaller one). Our expert staff will work with you to make sure you avoid these kinds of risks during installation.
  3. If the human eye can detect a vehicle in a parking space, then Parquery’s AI software can be trained to achieve the same results.

 

If you have cameras installed, and wish to use them, just give us a call. Upon seeing one image, we will be able to tell you how many parking spots can be detected.

 

If there is no existing camera yet, new ones should be installed. Before installing cameras, Parquery will help you define the number of cameras to install and their ideal locations. We take into account potential edge cases.

 

Learn more on how to install cameras

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The ideal view for Parquery to detect vehicles is when they are seen from the front or from the back.
If vehicles are seen from the front or from the back, there is less risk of obstruction.

 

 

When a camera looks at vehicles in a profile section, vehicles might be obstructed, and are less likely to be detected.
If vehicles are seen in profile, vehicles in front hide the ones in the back.

 

 

  • In order to provide reliable results we train our software to adapt to your specific parking area. This includes specific indications for where vehicles should be detected in the image, i.e. parking spots, emergency exits, unauthorized parking locations, etc.
  • If the camera is moved significantly, or the parking surface changed in some manner, our Operations Team will need to retrain the software.
  • We charge a one-off fee per parking space for each space that must be trained again.

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  • Yes. If the tilt/angle change is significant, a member of Parquery’s Operations Team will need to recalibrate your parking area. We therefore charge a fee calculated per parking-space.
  • Very slight camera movements (for example due to winds, storms, etc.) can be corrected using our built-in stabilization module. This is free and automatically reverts the image of the parking area to its initial calibration.

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  • Parquery’s customers usually connect their cameras to the internet via ethernet cabling, wifi or 3G/4G sim cards. In some cases a radio bridge can also provide a suitable connection.
  • In the event you choose to use a wifi connection and the cameras are far away (for example 200-300 meters) from an IP router, it would be best to use a powerful wifi router or a series of wifi repeaters.

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On demos and proof-of-concepts (PoC)

Yes. Please contact us if you’d like to organize a demo.

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  • If your company wants to create a showcase, all we need are images from any camera installed in your parking area or your customer’s parking area. Parquery will use these images to create a dashboard displaying a project on your premises that you can view remotely.
  • If you do not have cameras installed yet, please contact us. We have tools to create a simulation of camera views and provide advice of where to install them.

Learn more on creating a PoC

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On images

  • We don’t need video footage in order to perform an accurate AI analysis.
  • All we need are static images. These can be uploaded to Parquery’s servers at whatever interval frequency you prefer, for example every ten seconds, every thirty seconds, once a minute, once every thirty minutes and so on.
  • Most of our clients opt to refresh their images once per minute, given that it takes the average driver roughly two minutes to park, open the car door, remove luggage, close the car door, etc.

On interfacing with other systems

  • Parquery’s solution is compatible with any third-party platform.
  • Real-time results are delivered via an API in standard format (for example JSON or XML).
  • This API can be easily integrated into any third-party platform. In the event you run into a problem with your specific platform, our Operations Team is always available to support you and facilitate integration.

Learn more on Parquery's API

Contact Parquery's Operations Team

 

 

  • Yes, Parquery also provides customers with an API.
  • Please contact us. We'll be happy to provide you with additional information upon request.

Learn more on Parquery's API

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  • Less than one second after an image is captured, Parquery’s AI software solution can process it.
  • The image is automatically deleted and results are provided via the API.
  • The dynamic panel can fetch data from the API instantly.

This whole process takes less than a second. For more information, please contact one of our experts.

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Parquery can display all results on a webpage, accessible via an HTTPS URL.

 

  • Currently, dynamic panels can fetch information on Parquery’s API by calling a webpage via an URL.
  • When Parquery begins to receive images from the customer, occupancy results can be sent to the customer via an API.
  • Our technical department is always on call for specific requests and/or needs. They will host a screen-sharing session so that they can listen to and comprehend your specific needs, then identify the solutions that will work best for you.

Learn more on Parquery's API

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  • Parquery can provide real-time results via an API that is accessible on a web-based interface.
  • The data to feed the panels will also be accessible via web-based interface.
  • Parquery requires a Linux OS. But even if your dynamic panels are controlled by a Windows-based software on your onsite server, you can easily retrieve this data from their Windows-based application and feed the panels from there.
  • For more information on interfacing with dynamic panels, please contact one of our experts.

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On Parquery's products

  • Results are refreshed at whatever interval frequency you select (e.g. every 10s, every 30s, once a minute, once every five minutes, once every thirty minutes, etc.).
  • Most of our clients opt to refresh their images once per minute, given that it takes the average driver roughly two minutes to park, open the car door, remove luggage, close the car door, etc.

Book a demo

 

 

Yes. Parquery offers its clients an API that can be integrated into any dashboard.

Learn more about our API

Book a demo

 

Parquery's real-time results are displayed on an interactive dashboard. In only a few clicks, parking managers and facility managers can:

  • display all available parking spots,
  • identify wrongdoers,
  • or understand how the parking area was used in the last month.

The following images provide some examples of the page dedicated to real-time results. If you'd like to get a comprehensive overview of the dashboard functionalities, contact us for a free demo.

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Parquery's customized dashboard provides an overview of both parking availability and parking duration.
Hovering on each parking spot measures the duration of each parked spot (e.g. 2h 40min in this example).

 

 

Parquery helps parking managers display to drivers where are available parking spots.
Specific filters can be applied, for example displaying only available parking spots.

 

 

Parquery's customized dashboard shows parking occupancy for each zone.
View of results for a specific parking zone (e.g. Zone 5 in this example).

 

Learn more on dashboards

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  • Yes. We can set the Dashboard to display any language.
  • In the event that our team is not fluent in your language, the best way to proceed is to have a direct call to understand how we can create an accurate translation for the dashboard together.

Learn more on dashboards

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  • Yes. Real-time alerts can be sent to parking managers for any predefined event, for example overstay, parking in unauthorized spaces, double parking, etc.
  • If a vehicle is parked across two spots, the parking manager can choose to view either (1) a display of the occupied parking spots, or (2) a display of just one occupied parking spot (in the event there is enough space for another car to park on the other spot).
  • In either case, Parquery and the facility managers can decide together what type of alerts will best fit their operational needs.

Learn more on real-time alerts

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On prices

  • Yes. Our prices are calculated per parking spot.
  • Total cost of the project depends on:
    • total number of parking spots
    • contract duration
    • required frequency at which results are updated
    • total number of cameras to be installed.

Learn more

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The cost of our cloud analysis varies depending on:

  • the total number of parking spots,
  • the length of contract (duration),
  • the multiple features required to fulfill your needs.

If you’re interested in obtaining a quote for your specific parking project, please contact us. We will be able to understand your needs, and create a corresponding quote.

Contact us

 

On servers

  • Yes. Parquery's software can run on preexisting servers installed on-site at your location.
  • A server can be installed at each parking area, if required.

Talk to an expert

 

For an initial pilot project (e.g. 100 parking spots), a Linux server will require:

  • Option 1: If a machine is already available on-site:
    • Linux Virtual Machine;
    • Operative System: Ubuntu 20.04;
    • 1 CPU minimum;
    • 2 Gb RAM minimum;
    • Graphic card? No. Cameras should not be connected to the server using a graphic card but rather via a network interface (the cameras should be IP cameras). This allows the server to receive images from an arbitrary number of cameras. Additionally, Parquery’s algorithms are lightweight and do not need a GPU to run;
    • Around 100 Gb of storage space on the hard drive (including run space for Linux);
    • This machine should be able to communicate with Parquery’s servers at least once a day.
  • Option 2: No machine is currently on-site:
    • A specific Linux machine with the requirements mentioned above.

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Parquery needs an internet connection to install its software remotely on your local servers.

Results are 95% accurate immediately following installation. In order to achieve +99% accuracy, we’ll need an additional month to remotely, dynamically calibrate the software to your specific area.

In order to carry out this calibration, Parquery’s servers will need to access your onsite server once a month for software maintenance and updates.

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  • Parquery needs an internet connection to install its software remotely on your local servers.
  • Results are 95% accurate immediately following installation. In order to achieve over 99% accuracy, we’ll need a maximum of four additional weeks to remotely, dynamically calibrate the software to your specific area.
  • After this period:
    • no internet connection is required if the cameras can be connected to your local site server;
    • A remote access to the onsite server will be required once a month for software maintenance and updates.

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  • Once the installation is complete the results are immediately 95% accurate.
  • Parquery needs an internet connection to access the onsite server for at most the first month (3-4 weeks) so that we can calibrate the software to your specific parking area. This step is important, because it allows us to increase software accuracy to +99%.
  • Once these steps are complete:
    • you can disconnect the internet without affecting operability;
    • However, you'll need an internet connection once a month for software maintenance and updates.

Talk to an expert

 

No. You don't need any remote access program installed. All Parquery needs is an SSH access to your server. Please contact one of our experts for more information.

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How do we start?

 

Our main goal is add value for your company. That starts by understanding your needs and desires.

Shall we set up a call?

 

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Parquery are the leader for software development in the parking sector. They are literally the best choice you can make for camera-based parking solutions.

It’s that simple.

D. Burger, Hectronic GmbH

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